An absolutely positive and amazing experience from beginning to end. I found Hale on Google; I didn’t even have a dog yet. I called and told them I wanted to rescue a small dog. They explained all of the options (I needed a door to go in a wall). Clear and concise information and a great explanation of the products. This is a GREAT pet door and so much better than the pet store variety. I ordered a door the same day and set up the installation within a week. The installer was super-professional, explained all of my options….and did a perfect install with not one speck of dirt or dust. Perfect job and super fast, easy and clean. If you value your home, your pet and want the best…call these folks. My apologies for not remembering names of the young lady who helped me on the phone or the installer, but I would DEFINITELY use them again and recommend them highly. Great people, super professional!